Berlin – German patients are in general satisfied by their visits to the doctor. This fact was revealed in a study conducted by Berndan-Schmittmann-Stiftung to which 7683 patients were subjected in 166 Doctor Practices from 2008 until 2011.
The “impact†question of the whole study was: “Do you have any suggestions on how the quality of the medical act in the medical praxis of your doctor can be perfected? Do you want to tell us something?†the current analysis of the study refers to the patients’ responses to this question. The scientists’ evaluated statements from 1576, that is approximately one in five patients that were subjected to the query, used the opportunity to address the question.
Most of the answers come from the field of dentistry (550 responses 34.90%) followed by the general practitioner (374 responses, 23.73%), internal medicine (239 responses, 15.16%) and gynecology (104 replies, 6.60%). All other fields have quantitatively less than 100 replies or significantly less than 10%.
The biggest groups that benefited from no negative comments but only from appreciation, have 501 answers. In these groups are dentists with 206 responses, general practitioners with 119 responses, internists with 74 and gynecologists with 35 responses.
Most suggestions were related to waiting times and appointments (10.66%). This was followed by information on changes in the waiting area, the design of the rooms, the furniture and the practice facilities (8.25%).
